Refund Policy

Taansi – A Label by Luvunature
Email: info@taansi.com
Website: www.taansi.com

Our Commitment to You

We endeavor to serve our customers with complete shopping satisfaction. At Taansi, a women’s fashion label owned and operated by Luvunature, we are committed to maintaining high standards of product quality and customer care.

The following Refund Policy outlines the conditions under which refunds may be processed for purchases made through our official website.

1. General Terms

  • All purchases made on www.taansi.com are considered final and non-refundable, unless you have received a damaged, defective, or incorrect product.
  • This policy is issued in accordance with the Consumer Protection Act, 2019, and is designed to ensure fairness to both parties.

2. Refund Eligibility

A refund may be considered only if:

  • You have received a damaged, defective, or wrong item
  • You notify us via email at info@taansi.com within 48 hours of receiving the product
  • You return the product to us within 5 days of receiving it

3. Conditions for Returning a Product

Returned items must meet all of the following criteria:

  1. The product is in its original condition
  2. It has not been washed, worn, or altered
  3. It is in saleable condition
  4. All original tags, polybag, and invoice are included and intact

N.B: Items that fail to meet these return conditions will not be eligible for a refund.

4. Return Shipping and Charges

  • In the event of an approved return (for damaged, defective, or incorrect items), we will reimburse return shipping costs up to a maximum of ₹200.
  • All returns must be securely packaged to avoid damage in transit
  • Refunds will be initiated only after the returned item has been received and passes our quality inspection

Note: If the item is confirmed as lost in transit, a refund may be issued without requiring return

5. Refunds Will Not Be Processed in the Following Cases

  • Requests made after 48 hours of receiving the product
  • Returns received after the 5-day return window
  • Products that show signs of wear, use, washing, or are missing tags or packaging
  • Minor variations in color, texture, or design, due to natural or artisanal processes
  • Orders with:
    • Incorrect or outdated delivery address
    • Invalid address formats (e.g., PO Box)
    • Refused deliveries or 3 failed delivery attempts

6. Non-Refundable Purchases

The following categories are non-returnable and non-refundable under all conditions:

  • Sale or discounted items
  • Items purchased using gift vouchers or coupon codes
  • Customized or made-to-order products based on customer instructions

7. Dispute Resolution

This policy is governed by the laws of India. Any disputes arising from this policy shall fall under the exclusive jurisdiction of the courts in [Your City], India.

8. Return Address

The return shipping address will be shared via email once your return request is approved. Please ensure the product is packed securely to avoid damage during transit.

Contact Us

For any queries regarding refunds or to initiate a return:

📧 Email: info@taansi.com
🕒 Business Hours: Monday to Friday | 11:00 AM – 6:00 PM IST
🌐 Website: www.taansi.com